Refund Policy
At Toro Bravo, we take pride in providing fresh, high-quality food and exceptional service. Your satisfaction is important to us, and we handle refund requests with care and fairness.
Dine-In & Takeout Orders
-
If there is an issue with your order, please let us know immediately so we can correct it.
-
We do not offer refunds for orders that have been fully consumed.
-
In cases where food is incorrect, damaged, or does not meet our standards, we may offer a replacement or partial refund at our discretion.
Catering Orders
-
A non-refundable deposit may be required to secure your catering date.
-
Cancellations made at least 7 days in advance may be eligible for a partial refund, minus any non-refundable deposit.
-
Cancellations made less than 7 days before the event are non-refundable due to preparation and scheduling costs.
Event Reservations & Special Bookings
-
For private dining or special events, deposits are non-refundable unless the cancellation is due to circumstances beyond our control.
-
We may allow rescheduling based on availability.
Gift Cards
All gift card sales are final and cannot be refunded or redeemed for cash, except where required by law.
How to Request a Refund
If you believe you are eligible for a refund, please contact us within 24 hours of your order or event.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted here.